Frequently asked questions


Why Kainat Travels?

Pakistan's no. 1 E-ticketing platform. Advance book your tickets exactly according to your mood and get the ticket on your doorstep.

What is online booking and how do I use it?

Online booking is a convenient way of buying tickets over the internet. Using online channel or Kainat Travels mobile application, you can:

  • Reserve a bus seat
  • Book a bus ticket
  • View the schedule and routes for buses
  • Availability of seating plan for buses.
How do I know if my purchase was successful?

Upon completion of your purchase, you will be directed to an order confirmation page which will contain thanking note to use our service and provide you with an invoice number of your selected payment method. A few minutes after your purchase you will receive a confirmation SMS that will contain summary of you order.

Can customer choose their own seats?

Yes, customer can choose their seats according to their will. Nonetheless, Kainat Travels tries its best to give customers what they require.

What ticket types are available for online purchase?

The following ticket types are currently available to purchase online

  • Reserve a bus seat
What method of payment can I use to purchase e-tickets?

You may purchase E-Tickets with online payment methods given as follows:

  • Jazz cash mobile account
  • Debit/Credit card
  • Jazz Cash agent

Easy paisa is coming soon.

If I encounter problems while purchasing an e-Ticket, who can I contact for assistance?

Customer Service support is available via phone (03-111-777-333) / (0310-888-6267).

What if I do not receive any confirmation message?

If for some reason you did not receive the confirmation message please contact our Customer Service support for assistance at (03-111-777-333) / (0310-888-6267).

What kind of tickets can be booked?

Transport tickets from all available departure and destinations.

How tickets can be booked online?

Tickets can be reserved or booked online through website, through Kainat Travels mobile application and through call at (03-111-777-333).

What are the requirements for booking a ticket?

Customer is supposed to give information about his/ her requirements. These requirements include which departure city, which destination city, which bus time and seat preference. Moreover, some personal details are also required i.e. Name, Phone#, CNIC.